Support

Registration:
In order to obtain replacement keys for SecuriKey Pro and SecuriKey Multi-User, you must register the keys using the simple SecuriKey registration process. Registration is also required in order to receive technical support.

Replacement keys:
If you need to purchase replacement SecuriKey Pro or SecuriKey Multi-User token(s), as in the case of a lost or damaged Token, please contact our Duplicate Key Service toll-free at 800-986-6578. Dial 1 to be connected to a sales representative and request a duplicate SecuriKey token. Be prepared to confirm the information that your provided during your SecuriKey registration.

Questions or troubleshooting:
There are both free, self-help resources and paid support resources available for your technical support needs. 

Free Online Support

You can browse the SecuriKey Knowledge Base and the SecuriKey FAQ pages free of charge, 24/7.

SecuriKey Professional Edition and SecuriKey Multi-User Edition include 30-days of Callback Support from the date of purchase at no additional charge. Submit your question online using the SecuriKey Support Request Form.

Paid Support

A number of support plans are available for reliable and effective technical support including per-call support plans and annual support plans. For more information about the support plans available to you, and to purchase a per-call or annual support plan, please contact SecuriKey at 800-986-6578.

To submit a question using your paid support plan, simply enter your question online using the SecuriKey Support Request Form. You wont have to wait on hold, and we will begin working on your issue before we call you back.

 

SecuriKey Support

Need help with SecuriKey? Quick, convenient and no waiting on hold. Enter your question online using the SecuriKey Support Request Form.

Current versions

Need an upgrade? Call us at 800-986-6578. We will get you what you need at a fair upgrade price.

SecuriKey Pro v3.5
for Mac OS Sierra, OS X El Capitan & OS X Yosemite

SecuriKey Pro v3.21
for Windows 10, Windows 8.x, Windows 7 (64-bit & 32-bit) and Windows XP

SecuriKey Multi-User v3.5
for Mac & Windows

SecuriKey Enterprise v2.22
for Windows